(Compliant with the Swiss Federal Act on Data Protection – FADP 2023)

1. What personal data do we collect?

If you contact us via email (e.g., at hello@holipets.shop), we may collect the personal data you voluntarily provide, such as your name, email address, and phone number.

We also use cookies and similar technologies to collect technical data about your visit, such as:

• IP address

• Browser type

• Operating system

• Domain name

• Pages visited and visit duration

For more details, see Section II: Cookies.

2. Who is the data controller?

The controller of your personal data is:

Holipets SARL
Route d’Onnens 15
1741 Cottens FR
CHE-185.612.465
Email: hello@holipets.shop

You may contact us at any time regarding questions about your personal data and your rights under Swiss law.

3. For what purposes do we process your data?

We process your personal data to:

• Respond to your inquiries and maintain correspondence

• Enable your access to holipets.shop and its features

• Analyze website usage to improve user experience

• Provide information or contact you regarding products or services (including permitted direct marketing)

• Fulfill legal obligations (e.g., accounting or archiving)

• Ensure the security and traceability of data processing operations (accountability)

4. What is the legal basis for processing?

We process your data in accordance with the revised Swiss FADP. Depending on the context, the processing is based on one or more of the following grounds:

• Your consent

• The performance of a contract or pre-contractual steps

• Compliance with legal obligations

• Our overriding legitimate interests, such as improving our services or ensuring IT security

5. Who has access to your data?

Your personal data may be shared with:

• Employees or contractors authorized to process data on our behalf

• External service providers (e.g., IT support, hosting, accounting, legal advisers)

• Official authorities, if legally required

• Providers of tools used on holipets.shop (e.g., Google, Facebook, YouTube, etc.), in accordance with their own privacy policies and cookie use

6. Will your data be transferred abroad?

We may transfer your data to third countries (e.g., the USA) when using services such as Google Analytics or Meta/Facebook. In such cases, we ensure that the transfer is protected by appropriate safeguards, such as standard contractual clauses or equivalent mechanisms as required under Swiss data protection law.

7. How long do we keep your data?

We store your personal data only as long as necessary for the purposes listed above, or as required by law. Retention depends on:

• The duration of your consent

• Legal retention periods (e.g., tax or commercial laws)

• The period during which claims may be legally asserted

• Our legitimate business needs

8. What happens if you don’t provide data?

Providing personal data is voluntary, but failure to provide required data may prevent us from responding to inquiries or processing your order.

9. Do we use profiling or automated decisions?

No. We do not use automated decision-making or profiling that produces legal or similarly significant effects.

10. Your rights under Swiss law

You have the right to:

• Be informed about how your personal data is processed

• Access your personal data

• Request correction or completion of incorrect or incomplete data

• Request erasure of your personal data where legally permissible

• Request restriction of processing in justified cases

• Object to processing based on overriding legitimate interests

• Withdraw your consent at any time (this does not affect past lawful processing)

• File a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC)